The words we use define who we are. Words reflect our identity, our ethics, beliefs and, behavior. Words of encouragement can influence us to succeed beyond our expectations. They can move us to push through our self-imposed limits. Words can also destroy. Hurtful, demeaning words can lower our confidence and self-esteem. They can bring us toRead more about Are You Sure You Want To Send That Email?[…]
I once asked an English-speaking supervisor to describe his most pressing challenge. He immediately answered with one word: “communications”. I asked if could be a little more specific and provide a few examples. He replied: “My job is to keep downtime to a minimum and production to a maximum.” He became a little agitated asRead more about Communication Challenges with Spanish speaking employees[…]
Chismes (pronounced cheese – mess) is the Spanish word for gossip. Although gossip or the “rumor mill” is alive and well in many workplaces, it is often more prevalent and much more widespread with individuals who work in close proximity. A production line is an ideal environment for “chismes” to take root and spread. WhenRead more about Gossip in the Workplace[…]
There is an old Seinfeld episode where Elaine seems to be stressed out and on the verge of panic as she rushes to make her manicure appointment. It’s obvious that this particular beauty salon, owned by Korean immigrants, is quite a popular and busy place. When Elaine finally arrives, she apologizes profusely to the managerRead more about The Power of the Unknown Language[…]
Even if you don’t speak Spanish, there are many significant things that you as a leader can do to communicate with non-English speaking Hispanic employees in your workplace. There are some messages that surpass words. When you express your “good intentions” you go beyond language, directly to the heart of the person. While we’re oftenRead more about Dealing with Cultural and Communication Differences[…]
Many organizations recognize the value of improving their communication strategy with their Hispanic workforce. One of the ways they do this is by translating company policies and procedures as well as safety information into Spanish. This is especially useful for many non-English speaking, front line Hispanic employees. It is important, however; to monitor how theRead more about How to Communicate in “Practical and Relevant” Spanish with Front Line Hispanic Employees[…]
The pressures of production goals, deadlines and everyday workplace issues often influence how we communicate with others. There are certain guidelines that we as leaders can adopt so that our communication process with first generation Hispanics in the workplace is delivered with greater accuracy.