LEADERSHIP WORKSHOPS IN SPANISH

Essential Leadership Skills

Team leaders and supervisors in a bilingual workplace face unique communication and cultural issues and challenges on a daily basis.  On the one hand, they must communicate the business aspects and needs of the organization to their Hispanic front-line employees.  This means using a communication style that appeals to their cultural sensibilities.  On the other hand, they need to change roles when reporting to their bosses and communicate effectively in a manner that conforms to an American style of management.  At the same time, the supervisor must be a source of support and maintain his/her trust and respect among team members and superiors.

LEARNING OBJECTIVES:

In this workshop the participants will learn:

  • The role of the leader
  • The importance of supporting and developing the team members
  • Communicating effectively with their team members.
  • Building morale in order to achieve successful day-to-day operations
  • Leading and motivating
  • Building commitment in the workforce

Effective Communication Skills

Our personalities and communication styles may at times conflict with the messages we are attempting to convey. Words may not always communicate our intentions. How we say it, the words we use and; our body language, and tone greatly influence the flow of communication. Every communication style describes and defines who you are in your workplace.  Effective communication skills produce positive results!

LEARNING OBJECTIVES:

In this workshop the participants will learn:

  • To improve their communication style
  • To develop trust through improved communication skills
  • To apply the key principles of effective interpersonal communications
  • Effectively communicate basic work expectations
  • Learn to communicate with confidence

Conflict Resolution Skills

Conflict is inevitable and appears in most workplaces. Successful organizations deal with conflict in a manner that leads to acceptable resolution by all parties involved.  When conflict appears, it is the team leader’s responsibility to take action and deal with the situation as early and as effectively as possible.

LEARNING OBJECTIVES:

In this workshop the participants will learn:

  • Identifying the problem
  • Differences between Conflict and Disagreement
  • Barriers to conflict resolution
  • Exploring ideas for a solution
  • Writing a plan for improvement
  • Establishing trust

Constructive Feedback Skills

The Purpose of Constructive Feedback is to encourage and maintain desired behavior while reducing or eliminating undesired behavior. Feedback, when conveyed correctly, is a powerful tool that leads to individual personal growth and improved workplace skills and habits.  Constructive Feedback creates opportunities for employee recognition and facilitates each employee working to the best of their ability.

LEARNING OBJECTIVES:

In this workshop the participants will learn:

  • How to be specific in communicating desired and unwanted behaviors;
  • The use of the feedback planner;
  • The process of giving and receiving feedback;
  • Timing and feedback;
  • To be objective when discussing behaviors; and
  • To avoid negative criticism

Managing Negative Behaviors in the Workplace

The effects of negativity in the workplace can be measured in concrete terms of low productivity, poor employee performance, uncivil behavior and costly errors. In other words, negativity not only affects team morale but it hurts the bottom line as well.

The Sources of Negative Behaviors:
When employees complain about their everyday tasks, gossip about others, or speak harshly and aggressively, everyone in the organization suffers.  Supervisors and team leaders need to learn how to behave as positive role models. When the supervisors reflect the desired behavior through their everyday actions, the employees begin to respond in more positive and constructive ways.
 

LEARNING OBJECTIVES:

In this workshop participants will learn:

  • Set standards for acceptable employee behavior
  • Address the harmful effects of bullying and gossip
  • Tactfully manage difficult employee conversations
  • Provide Constructive Feedback in a timely manner

Managing Stress in the Workplace

Difficult employees are found in almost every workplace.  When an employee consistently does not meet the standards of his/her job, it is the leader’s responsibility to take action.  Difficult employees can cause undue stress and affect co-workers negatively.

When an employee is rude to and says things that are hurtful or, behaves in a manner that is offensive to others, your team members are waiting for you to intervene and set things straight.  If the supervisor doesn’t intervene, it’s perceived by team members that the supervisor is not willing or able to confront the difficult employee or simply doesn’t care.

LEARNING OBJECTIVES:

In this workshop participants will learn:

  • Identifying the difficult employee
  • Identifying the performance problem
  • Defining the expected performance standard
  • Exploring ideas for a solution
  • Writing a plan for improvement
  • Instituting disciplinary action when necessary

 

Treating Your Team Members with Respect

Workplace studies have concluded that civility in the workplace is an issue that affects workplace performance, team morale, productivity, and profits. One study revealed that 80% of employees polled believe that lack of respect is a serious problem. The study also noted that 60% believed that the problem is getting worse.

This webinar has been specifically designed to help supervisors gain the skills required to modify their behavior and begin treating their team members with respect.

LEARNING OBJECTIVES:

In this workshop participants will learn:

  • Aggressive and intimidating behavior
  • Workplace bullying
  • Favoritism
  • Rude responses to questions from team members
  • Damaging team members’ self-esteem

Successful Performance Reviews

A performance appraisal can be a highly useful tool because it serves to communicate vital workplace performance information to the employee.  The evaluation serves as a useful indicator of the employee’s skills such as level of participation, contributions, and interpersonal skills to name a few.

The feedback an employee receives from a performance appraisal should be relevant and useful.  An ineffective performance appraisal causes the employee to wonder if the boss knows anything about the employee’s job or contributions and efforts made to the workplace.

LEARNING OBJECTIVES:

In this workshop participants will learn:

  • To identify the employee’s strengths and areas of improvement
  • To identify the growth potential
  • To provide information for employee development
  • To make the organization more productive
  • To provide data for fair compensation of employees
  • To protect the organization from preventable lawsuits

All on-site workshops are scheduled individually, presented live at your facility. They can be presented in Spanish or English. For pricing information or to schedule an on-site workshop, please contact us.

TO SCHEDULE A WORKSHOP OR FOR MORE INFORMATION

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