The Leadership Series
In Spanish
Live, On-Site
Leadership Training
Each workshop is designed to be delivered in 3 hours.
After completion of 4 workshops, the participants will receive a Graduation Certificate.
Essential Leadership Skills for Supervisors
Learning Objectives:
-
Essential Leadership Behaviors
-
Dealing with Favoritism in the Workplace
-
Providing Employee Recognition
-
Trust in the Workplace
Effective Communication Skills
Learning Objectives:
-
Effective Communication Principles
-
The Impact of Body language and Voice Tone
-
Communicating Basic work Expectations
-
Communication Skills Exercises
Conflict Resolution Skills
Providing Constructive Feedback
Learning Objectives:
-
How is a conflict created?
-
Conflict and communication styles;
-
Recognizing the source of conflict; and
-
Resolving conflict constructively.
Learning Objectives:
-
Avoiding destructive and harmful criticism;
-
Attacking the problem, not the individual;
-
Using objective language to communicate unwanted behavior;
-
Using the Feedback Planner to improve behavior
Treating Your Team Members with Respect
Harassment - Bullying in the Workplace
Learning Objectives:
-
Establishing acceptable behaviors
-
Controlling gossip and judgmental behaviors
-
Building and Maintaining Civility in the Workplace
-
Emotional Intelligence and Respect
Learning Objectives:
-
What is Harassment?
-
Identifying Various forms of Harassment
-
Speaking Up - Know your Rights
-
Reporting Sexual Harassment
-
Preventing Harassment in the Workplace